Technologies purpose is to support your business mission giving your team effortless access to company information, to support a pleasurable customer service experience
Flexible technology solutions for your business needs
Greymouse IT support team helps your company meet your increasing demand for immediate IT response. Greymouse extends your staff by helping you focus on your skills. In this way the pressure and stress become more manageable.
We understand technology needs are different for every business and having the right IT support in place is important. Here at Greymouse, we can design an IT support strategy that's matches your business needs, and we'll find the most cost-effective solution to get just the right level of support.
Greymouse has the solution by resolving those simple or complex IT support tasks challenging your business
How do we achieve this goal?
Greymouse is focused on a complete "Master Managed Service Provider" service delivery. As a master managed service provider, we already supply the specialist service to other managed service providers that they resell to clients.
Our vendor relationships with Microsoft, On-track Data Recovery, On-line Backup, software and VoIP suppliers ensure leading edge business services together with business a peace of mind.
Imagine your business experience of:
- Competitive edge
The Greymouse Advantage
Team members are working 24 hours a day, 7 days a week supporting clients in multiple countries around the world. You receive immediate investigation and resolution regardless your staff’s location.
99.5% of all issues are fixed remotely and often while you sleep. This maximalises your business uptime and reliability.
On site IT team members escalate issues that are either too time consuming or technically challenging giving your technical support members a life back.
Other IT providers often use Greymouse resources to supplement their own demands. Greymouse is known as a Master Managed Service Provider providing these services to other industry standard IT businesses.
We back our quality service with Professional Indemnity / Professional liability insurance, giving your company compliance auditors peace of mind.
Why is Greymouse IT the preferred provider?
- Skills available immediately to resolve your issues when you need them (day, night and weekends)
- Desktop / Server / Helpdesk with ITIL (ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.)standard service delivery
- Web hosting
- VoIP authorized reseller
- Authorized Software suppliers for industry key products
- Voice, email, web chat, Skype voice and chat support provided real time to your team when they travel.
- IT Security delivered
- Over 30 team members have experience backed by formal qualifications such as MCSE, MCT, MCSA, MCP, MCITP, CCEA & CCA (Microsoft, Cisco and Citrix) to ensure our customer service excels.
Partners and Resellers